FAQ’s
These are the questions we get asked the most…
Briefing/ Getting started
Thank you for your enquiry.
If you have already identified the type of merchandise required, along with estimated quantities and delivery timelines, you can obtain a quote by completing our Quick Brief form. A member of our team will respond promptly with the relevant details.
Should you require a bespoke solution or are still determining the most suitable products for your marketing needs, we invite you to schedule a discovery call with our team. We will be pleased to provide strategic guidance aligned with your brand objectives.
New to branded merchandise?
No problem—we’re here to help. From product ideas and pricing to compliance and delivery, our team will guide you every step of the way.
Get in touch today and let’s make merch simple.
Absolutely—every Promo Now product can be customised, whether it’s a simple logo or a full wraparound print (cherries on top optional!). Each item has its own customisation options. We work closely with you to ensure each item reflects your brand perfectly.
Where do we even begin? We’re spoilt for choice! Our tees and totes are total trendsetters, while branded drinkware continues to steal the spotlight. From sleek travel cups and stylish wine glasses to thirst-quenching water bottles, cool stubby holders, and durable stainless steel—our collection is anything but ordinary.
Budget/ Pricing
Pricing can vary. We are committed to offering competitive rates and can assist with price matching when applicable. However, we prioritize maintaining high-quality standards and never sacrifice that for the sake of cost. Feel free to contact us, and we’ll work together to find the best solution.
Certainly! With over 30 years of experience and having provided quotes for thousands of products, we can offer you a precise pricing estimate in no time. Contact our team today—we’d be delighted to assist you!
Of course! Many of our clients come to us without a confirmed budget. While having a budget is key to determining the types of products we can offer, we’re happy to assist you in establishing one. Reach out to our team today, and we’ll get the process started.
Ordering more usually means a lower price per item, while smaller quantities cost a bit more per unit.
Quantity
Yes, all products have a minimum order quantity (MOQ). Since this varies by item, feel free to reach out to our friendly team for more details.
While it’s not standard, we may be able to accommodate in some cases. We’re always open to finding a solution.
Timing/Leadtime
Not long at all—our goal is to get quotes to you within 24 hours. We know your time is valuable! Occasionally, we may need to confirm details with suppliers before finalising, but we’ll keep you updated every step of the way.
We sure do. Standard delivery is included to one metro location, but we can easily ship to multiple sites across Australia if needed. Our in-house production team is experienced in handling high-volume and complex freight, with cost-effective options.
Delivery times vary depending on the product, with lead times ranging from 48 hours to 12 weeks. Need it sooner? Express delivery can be available for an additional fee. The more time you can allow, the more product options we can offer!
Creativity/Innovation
Our in-house creative team is here to help. Where possible, we prefer artwork files in EPS or Adobe Illustrator (AI) format, with images at a minimum of 300 dpi. Some PDF files may be suitable, depending on how they were created.
Pantone (PMS Coated) colours are usually required. Once we receive your files, we’ll review them and advise on next steps if any adjustments are needed.
There are countless ways to make your merchandise stand out—and we’re here to help you get the best look for your event or campaign. Print methods include laser engraving, screen printing, pad printing, embossing, debossing, embroidery, heat transfer, and more.
It can seem complex, but don’t worry—our team is here to simplify the process and recommend the best method for your product and design.
Definitely! Before production, you’ll review and approve detailed mock-ups of your products to make sure everything is just right. We enjoy surprises too—but only the pleasant ones.