PRIVACY POLICY

INTRODUCTION

At promonow.com.au, we are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with us as a customer or as a visitor to our website. Any personal information collected is used solely for the purpose of providing and improving our services. We maintain strict confidentiality and take all reasonable steps to ensure your information is managed securely and responsibly. Please review the following Privacy Policy carefully.

INFORMATION WE COLLECT 

During your visits to our website or through your use of our products and services, we may collect certain information from you. This may include, but is not limited to: your name, company details, email address, telephone number, payment and billing information (including credit card details), billing address, geographic location, IP address, responses to surveys, support requests, blog comments, and social media identifiers (collectively referred to as ‘Personal Data’).

Our services are not intended for individuals under the age of 18, and we do not knowingly collect Personal Data from persons under 18 years of age. Should we become aware that we have inadvertently received such information, we will take immediate steps to delete it. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us so we may take appropriate action.

You have the right to access, review, correct, update, or request the deletion of your Personal Data. This can be done by logging into your account to make the necessary changes or by contacting us directly.

USE OF PERSONAL DATA

Personally Identifiable Information
We use the Personal Data we collect for the purpose of delivering and improving our services. This may include, without limitation: communicating with you, providing technical assistance, notifying you of updates or service offerings, sharing relevant content, assessing customer satisfaction, diagnosing technical issues, and tailoring your experience on our website.

We will only send you marketing communications where you have expressly opted in or subscribed to receive them. You may withdraw your consent to receive marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us directly. Upon receipt of such a request, we will promptly update our records to reflect your preference.

Non-Personally Identifiable Information
We may also use aggregated and anonymised data, which does not identify you personally, for purposes including but not limited to: administering and maintaining our website, generating analytical reports, improving our advertising and promotional efforts, identifying trends in user demand, and enhancing our services more broadly.

Publicly Available Information
Any information you voluntarily choose to make publicly available—such as blog comments, testimonials, or other submissions to our website—may be viewed, collected, and used by others. Even if you later remove such information, copies may remain accessible through cached or archived versions of our website, or where such information has been copied or stored by third parties.

DATA SECURITY AND RETENTION

We take all reasonable steps to protect the confidentiality and security of your Personal Data while it is in our possession or under our control. Information you provide to us is stored on secure servers and safeguarded against unauthorised access, use, or disclosure. Credit card details are encrypted prior to transmission and are not retained on our servers.

In order to deliver our services, we may transfer and process your Personal Data outside of Australia. Where such cross-border transfers occur, we will ensure that your Personal Data is only transferred to jurisdictions that provide a level of privacy protection that is substantially similar to the requirements of the Australian Privacy Principles.

We will retain your Personal Data only for as long as necessary to provide our services, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

In the event of a data breach that compromises your Personal Data, we will take immediate steps to investigate and will notify you as required by applicable privacy and data protection laws.

COOKIES AND TRACKING

Cookies are small data files placed on your browser or device that assist us in recognising you, remembering your preferences, and understanding how you interact with our website. They enable us to tailor our services, improve functionality, and provide you with a more personalised online experience.

Cookies do not provide us with access to your computer, nor do they collect or store Personal Data such as your name, address, email address, or telephone number. Most web browsers accept cookies automatically; however, you may choose to refuse cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of certain features of our website and limit your overall user experience.

Types of Cookies We Use
We may use the following categories of cookies and tracking technologies:

• Strictly Necessary Cookies – Required for the operation of our website and to enable you to use its features.

• Performance and Analytics Cookies – Collect anonymous information about how visitors use our website, allowing us to improve site performance and usability.

• Functionality Cookies – Remember your choices and preferences to provide enhanced and personalised features.

• Advertising and Targeting Cookies – Used to deliver relevant advertising content based on your browsing activities and interests. These may be set by us or by third-party providers.

Third-Party Cookies and Tracking
We may allow trusted third-party service providers (such as Google Ads, Google Analytics, and Facebook Ads) to place cookies, pixels, or similar technologies on our website to collect information about your browsing activities. This information may be used to deliver targeted advertisements to you both on our website and on other websites you visit.

Consent to Cookies
By continuing to use our website, you consent to our use of cookies and tracking technologies in accordance with this Privacy Policy. You may withdraw your consent at any time by adjusting your browser settings to block or delete cookies. For more information on how to manage or opt out of targeted advertising, you can visit:

• Google Ads Settings

• Facebook Ad Preferences

Retention of Cookie Data
Cookie data is retained only for as long as necessary to fulfil the purposes described above. After this period, cookie data is either deleted or anonymised.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not, and will not, sell, rent, or trade Personal Data or any other customer information under any circumstances.

Your Personal Data may only be disclosed to third-party service providers or other entities in limited circumstances, including where required by law, where necessary to provide goods or services you have purchased, to facilitate secure payment processing, or to protect our intellectual property, trademarks, and other legal rights.

Where disclosure to third parties is necessary, such parties are engaged under contractual arrangements that require them to comply with our privacy standards and all applicable laws. These agreements strictly prohibit third parties from using your Personal Data for any purpose other than the specific purpose for which it was disclosed.

DISCLOSURE OF YOUR INFORMATION

We may, from time to time, be required to disclose certain information, including your Personal Data, to the extent permitted or required by law. Such disclosure may occur in circumstances including, but not limited to, compliance with applicable statutes or regulations, the execution of a court order, subpoena, or warrant, in connection with legal proceedings, or in response to a lawful request from a regulatory or law enforcement authority. We may also use or disclose your Personal Data where reasonably necessary to protect and enforce the legal rights, property, or safety of promonow.com.au, our customers, or third parties.

In the event of a change of control in our business (including by way of merger, acquisition, reorganisation, sale, or transfer of assets), customer information, which may include Personal Data, may be transferred to the acquiring entity, subject always to appropriate confidentiality and data protection obligations. Any such disclosure of Personal Data will be made strictly in good faith, on a need-to-know basis, and only where lawful and reasonably necessary in the circumstances described above.

THIRD-PARTY LINKS

This website may include links to third-party websites for your convenience. The presence of these links does not imply any sponsorship, endorsement, or approval of the content on those sites.

We are not responsible for the privacy practices, policies, or content of any third-party websites. We recommend that users review the privacy policies and terms of use of any external site that collects personally identifiable information. This Privacy Policy applies only to information collected directly by this website and does not cover third-party websites.

CHANGES TO THIS PRIVACY POLICY

We may update or revise this Privacy Policy from time to time to ensure it remains current and accurate. Any changes will take effect immediately upon posting on this website. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or the collection, use, or disclosure of your Personal Data, please contact us at peter@promonow.com.au. We will respond to all inquiries within 48 hours, in accordance with applicable privacy laws and regulations.